Faq

  • How can I find the correct laptop key for my laptop?

    The best way to find your laptop key is to search our database. Search our database with your laptop part number. If you need help finding your laptop part number (CLICK HERE) for detailed instructions.

  • I searched for my laptop key. However, I can't find it?

    There is a good chance that we have your model in stock. Even if we don’t, we can always special order it for you. Please email us, and we will respond to you asap.

  • How long have you been in business?

    We have been in business since 2007. Learn more about our business (HERE).

  • When will my order get shipped out?

    Payments that are received by 3:00pm PST, on business days, are generally shipped on the same business day. Payments received on Saturday, Sunday, Federal Holidays, or after 12:00pm PST will ship the following business day. Orders are shipped from Henderson, Nevada (89002).

  • Can I replace the laptop key by myself?

    YES! The majority of laptop keys are very easy to replace. We provide video instructions. (View our Installation Guides).

  • What is the RETURN AND REFUND POLICY?

    If you ordered an incorrect key or retainer clip model, please contact Customer Service at support@laptopkey.com.  We will work with you to get the correct replacement parts.  Laptopkey.com does accept returns.  We will refund the amount paid for each individual key(s) returned.  Return postage is paid by the customer.  Original shipping and handling fees are not refundable once the order has shipped.

  • How had COVID-19 Affected Shipping Service?

    COVID 19 SHIPPING UPDATE!!: USPS has posted on their website, 'USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience." Most orders are arriving on time. However, please allow up to 10-12 business days for Domestic orders. International orders can take up to 15-30 days. These are unprecedented times. We are still shipping orders out within 24 hours time. However, please be patient with delays, as we do not have control over USPS operations, and the affects of the covid-19 pandemic. Thank You!

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